Refund or Cancel an Order

Ryan Knuth
Ryan Knuth
  • Updated

Occasionally you may need to cancel or refund an order. Orders with a $0 total can be cancelled, while orders that required a payment, or payments, can be refunded.

Refund an order

To refund the order, click the "Refund Order" button.

wicket-order-refundbutton.png

A refund form will then open. Here you can track the reason for the refund, and any additional notes you'd like to add. Click "Refund" to complete.

wicket-order-refund-form.png

A refund confirmation email will be automatically sent to the user.

The order will now be marked as refunded, and the transaction details appear under "Refunds."

wicket-order-refunded.png

wicket-order-refunded-transactions.png

Cancel an order

To cancel and order, click the "Cancel Order" button.

wicket-order-cancelbutton.png

A cancellation form will open where you can add a comment. Click "Cancel Order" to complete.

wicket-order-cancel-form.png

Note: No cancellation email will be sent to the user.

The order will now be marked as cancelled.

wicket-order-cancelled.png

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