Retry a failed recurring payment

Ryan Knuth
Ryan Knuth
  • Updated

During the course of a season, a member's recurring credit card payment may fail. This could be due to an exceeded limit, or other temporary reasons. If a member suggests trying the same credit card information again, you can use the Retry feature.

For the failed payment, click "Retry."

wicket-order-retry-payment.png

The payment processor will attempt to retry the credit card with the same amount.

If successful, the payment status will change to "Paid."

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