Member Account Centre - There has been a critical error on this website

This troubleshooting article applies only to Memberships configured as "Subscription."

When an administrator switches to a member account in Wicket Web, they may see a "There has ben a critical error on this website" error message. 

This can be caused by a non-Active, or non-On-Hold membership Subscription.

To check:

1. Search for the member's subscriptions in WooCommerce using their primary email.
2. If all of their Subscriptions are Expired, or Cancelled, create a new Subscription that matches the desired membership.
3. Ensure the new subscription is set to Active.
   
4. Switch back to their profile in Wordpress, and test the account centre again.

If the issue persists, please contact Wicket Support.