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Please submit one issue per request, and provide as much information as available. Do not include sensitive data such as Credit Card numbers or API Keys.

Priority definitions:

Choosing the correct priority will help us organize and respond accordingly.

  • Urgent - Applies to production environments only. Service Outages: Related to an issue resulting in a major business impact.
  • High - Applies to both production and staging environments. An issue resulting in the inability to perform a time-sensitive task and no known workaround.
  • Normal - Applies to both production and staging environments. An inconvenience, but there is a workaround available.
  • Routine - Applies to both production and staging environments. Routine and not time-sensitive. Questions, feature requests, etc.

Learn more about our ticket prioritization process.

Please enter the details of your request, including member-specific information such as email or Member ID if required. Do not include sensitive information such as passwords or credit card numbers. Screenshots or videos are always helpful. https://loom.com/ is a great option.

Where is the issue being experienced?

DEFINITIONS: Urgent - Service outage; High - Users unable to complete tasks, no workaround available; Normal - Users unable to complete tasks, workaround available; Routine - Questions, feature requests, etc.

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