Website Integrations - Membership Directory or Find a Pro issues

Your organization may have implemented a Membership Directory or Find a Professional tool into your website for your users. These are custom-built by the developers of your website and pull membership data out of Wicket using the API.

Depending on how the feature was developed, some common questions or issues may arise:

• Non-members or expired members appearing in the Directory
• Incorrect or outdated contact information appears for the record
• A record isn't appearing in the Directory where location-based search is used

In most of these cases, Wicket does not control the data being displayed, or filtering available. Wicket acts as a "read-only" database. If the member's data appears correctly in Wicket, this typically indicates an issue on the website side, but there are some tests available.

Outdated person info - A quick test

To test this, navigate to their person record in Wicket, click to edit their Personal Details in the Profile page, then click "Save" without editing any data. This will force Wicket to queue this record for a re-index in the search results. 

If this does not resolve the issue, please contact your website developer to troubleshoot the API calls being made, and the functionality of the filters in the directory. Should the developer have any questions about the Wicket API they can submit a request to Wicket support.

A record is not appearing in a location search - A quick test

When a location-based search is available through your Find or Directory tool, occasionally the person or organization's address in Wicket is incorrectly formatted, or was not initially geocoded. To test and potentially resolve this issue:

1. On the profile in Wicket, click to edit the address, then click Save. You don't need to make any changes, but simply saving it again will force it to go through the geocoding process again.
2. After a few minutes if this has resolved the issue it will appear in the location search as expected.
3. If this does not resolve the issue, run the address through an address validation tool such as Canda Post or PostGrid to see if there may be some incorrect data like Postal Code, ZIP, street address, etc.