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Troubleshooting & FAQs

Common issues and questions for Administrators

Login and Single Sign-on

  • Person primary email marked as "Revoked"
  • Wicket administrator not being redirected to admin panel after login
  • User reports login error message - "Authentication attempt has failed"
  • User reports login error message - "This account has been locked"
  • User reports login error message - "Email not found" when attempting a password reset

Integrations

  • Person or Organization record appears out of sync in an integration
  • Website Integrations - Membership Directory or Find a Pro issues