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Troubleshooting & FAQs

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Troubleshooting & FAQs

Common issues and questions for Administrators

Wicket Web - Memberships

Member Account Centre - There has been a critical error on this website

Login and Single Sign-on

User reports login error message - "This account has been disabled"
Person primary email marked as "Revoked"
Wicket administrator not being redirected to admin panel after login
User reports login error message - "Authentication attempt has failed"
User reports login error message - "This account has been locked"
User reports login error message - "Email not found" when attempting a password reset

Integrations

Person or Organization record appears out of sync in an integration
Website Integrations - Membership Directory or Find a Pro issues