Any staff at your organization can submit tickets to Wicket, and follow other tickets submitted by colleagues via the Wicket Support Help Centre at https://support.wicket.io.
There are two ways for staff at your organization to access the support portal:
- At https://support.wicket.io click "Sign in". If you're on mobile, this will be in the collapsed mobile menu.
- On the login page, click "Sign up"
- Follow the instructions, and confirm your account. When using your work email, you will automatically be given access to follow other tickets submitted by colleagues.
Submit your first ticket
- Navigate to the Wicket Help Centre at https://support.wicket.io. Click "Submit a request."
- Fill out the ticket form and Submit it.
- If your email does not yet exist in the support system, you will receive a confirmation email. In this confirmation email, click the link to set a password. Your ticket will be submitted to an agent, and your Wicket Support account will be created.