Create Ticket Types and assign to events

1. Add the Tickets block to make your event tickets available for purchase.
   • Set the name of each ticket that is being sold for this event (e.g., Member Admission, Non-Member, etc.).
   • Set the Price
   • Enter Stock/Quantity Available
   • Define the Start and End Dates for when the ticket is on sale
   • Set the SKU if tracking physical tickets under “Advanced Options”
   • Add “Attendee Collection” if applicable.
     

2. To edit a ticket in Woo:
   • Go to Products > All Products
   • Find the ticket (usually named after your event and ticket type)
   • Edit:
     1. Tax rules
     2. GL account category (if using)
     3. Dynamic pricing for specific roles
     4. Set the visibility of the ticket for certain roles/members/users
   • Click “Save” when done
     

How to set up RSVPs for virtual/free Events 

Use RSVPs when your event is free, virtual, or doesn’t require payment, but you still want guests to register, reserve a spot, or share attendee information.

1. Create or edit an event
2. Add the RSVP block
3. Enter RSVP details:
   • RSVP Name (e.g., “General Admission”, “Free Registration”)
   • Capacity to set a limit if applicable
   • RSVP Open/Close Dates to control when people can RSVP
   • Toggle “Hide remaining tickets” if you don’t want users to see how many spots are left
4. Enable Attendee Information (optional but recommended)
   • Click “+ Add Attendee Information”
   • Add fields like:
     1. Name
     2. Email
     3. Phone number
     4. Consent to communications
5. Click “Save RSVP”
6. Complete the rest of your event details (description, date/time, venue, etc.
7. Click Publish to make the event live

Setting up ticket-based registration questions

You can collect important information from attendees (e.g., dietary restrictions, event RSVPs, directory consent) by attaching custom fields to tickets.

1. Option 1: Add Custom Questions to a Specific Ticket (One-off Use) 
   • Create or edit an event
   • In the Tickets Block, find the ticket you want to customize
   • Click “+ Add Attendee Information”
   • Click “+ Add Field”
   • Choose a field type (Text, Dropdown, Radio, etc.)
   • Enter the field label (e.g., “Do you have any dietary restrictions?”)
   • Repeat to add more questions as needed

NOTE: These questions are saved only for this ticket and won’t appear on other events unless manually re-added.

2. Option 2: Reuse a Saved Fieldset (Reusable Question Groups)
   • Create or edit an event
   • In the Tickets Block, find the ticket
   • Click “+ Add Attendee Information”
   • Instead of adding new fields, select a Saved Fieldset from the dropdown

For example: “Full Conference Attendee Info”

• The fieldset will autopopulate the fields — you can modify them if needed
• Save your modified version as a new fieldset for future reuse

3. Option 3: Set Global Default Attendee Fields (Applies to All Tickets Site-Wide)
   • Navigate to Tciekts > Ticket Fieldsets
   • Click “+ Add New Fieldset” or edit an existing one.
   • Add the field(s) you want to appear across all tickets
     

Note: TEC itself doesn’t support complex conditional logic out of the box.

How to upgrade/downgrade a ticket for a user

1. Go to WooCommerce > Order
2. Find the original ticket purchase.
3. Edit the order
   • If amount is owing (upgrading a ticket)
     1. Add the new ticket product 
     2. Edit the price on the new ticket to the balance due
     3. Refund the original ticket in full
     4. Recalculate totals
     5. Set order status to “Pending Payment”
   • If an amount is owed (downgrading a ticket)
     1. Refund the original ticket
     2. Add the new ticket product
     3. Set the correct price on the new ticket
     4. Recalculate totals/Refund via original method
     5. Leave order status to “Completed”
   • Under Order Details, click “Send Order Details”
     NOTE: At this stage, no new ticket or attendee info is triggered yet.
4. Now use TEC’s Move Tool
   • Go to Events > Find your event > Attendees > Find your customer
   • Click “Move” > “Move to another ticket within this event”
   • Select the new ticket type
   • Since it’s already paid, this won’t trigger a second WooCommerce order
   • The attendee record is updated, and only one final ticket is emailed

How to transfer tickets between attendees 

If Attendee A (CCLP Member – paid $100) wants to transfer to Attendee B (Non-Member – price is $150):

In Woo, calculate and apply balance:

1. Go to WooCommerce > Orders > Customer’s Order
2. Refund their ticket 
3. Create a new order for a new customer:
   • Go to WooCommerce > Orders > Add New
   • Add product ticket product
   • Apply applicable discounts
   • Add billing info for the new customer
   • Email the invoice or manually charge the $50 difference

In Events, transfer the ticket to the new customer:

4. Go to Events >Event >Attendees
5. Find the attendee record
6. Click Edit to change the name and email to Attendee B
7. Save the changes