Account confirmation email

When a new person is created in Wicket Member™️, they will be issued an email containing a unique link to confirm their email address.

NOTE: A person will not be able to log in to Wicket Member™️ or your website (if configured to use Wicket Member™️ as the user authentication source) if they have not confirmed their email.

After clicking the link in their email, they will be prompted to create a password for their new account.

How do I know if they have confirmed their email?

If they have not yet confirmed their email address, a "NOT CONFIRMED" label will appear beside it within their Person record in Wicket Member™️.

Once confirmed, this label will change to "LOGIN."

What if the user has not received the email, or accidentally deleted it?

Within the Security tab of their Person record, a Wicket Member™️ administrator can click the "Resend confirmation" button to re-issue the email confirmation.

NOTE: Previously issued email confirmation links will be invalidated. Only the most recent confirmation link issued is valid.

TROUBLESHOOTING TIP

Occasionally a user may forget to confirm their email address and submit a complaint of being unable to login to Wicket Member™️ SSO. During troubleshooting, it's best to first confirm in their Person record if they have completed the confirmation step.