User reports login error message - "This account has been disabled"

In narrow edge cases, a user may report receiving the following error message when attempting to log in with their credentials:

"This account has been disabled"

This can happen when the 'user' role has been improperly applied to the person's record via an external platform.

To verify:

1. Navigate to the person's profile in Wicket.
2. Navigate to their Security settings page.
3. Confirm if the 'user' role shows "(system)" or another value under the "Organization" column.
   
4. If the 'user' role does not appear as above, you can revoke this, and re-add the 'user' default role.
5. Contact customer support for further investigation.